Misconception about job losses
The incorporation of Artificial Intelligence (AI) into RPA software robots is revolutionizing the enterprise market, and in what a way. This blog is about the misconception about job losses.
More and more companies are joining the support of RPA and its contributions to productivity, cost reduction, increased accuracy and efficiency, among other things.
“95% of companies using RPA claim to have increased their productivity.” – Intercompany Editorial Staff, 2018
https://www.interempresas.net/Robotica/Articulos/231146-95-por-ciento-empresas-utiliza-Robotics-Process-Automation-asegura-haber-aumentado.html
However, there is still some resistance from companies that consider that the implementation of software robots implies a significant loss of jobs. This is partly because the concept of RPA is accompanied by two terms that have carried a different connotation in science fiction: Robotics and Automation.
The reality of RPA automation is that the human operator benefits from partial automation of his activities, and is not forced to spend his time on repetitive tasks. The robot is able to mimic the human being when using an application with the use of the keyboard and mouse. In addition, it seeks to collaborate efficiently with the operator so that the operator can carry out the most conscious tasks. For example, the RPA application in customer service is a process fully assisted by a human operator. In this process, human interaction is key to complete the tasks.
Some of the keys to successfully addressing the challenge of moving away from this misconception of RPA include the following:
- More information available online
- Different and better ways to standardize RPA concepts and applications
- Identification of use cases in a company where RPA brings benefits
- Normalizing human-robot collaboration for the benefit of a business
The software robot has been one of the most defining technological transformations in the business world. Making human and digital employees work together and complement each other, and we need to start seeing it as such. The misconception about job losses.