Terms & Conditions

1. Identification of the owner

Robot Technology Solutions S.L

CIF/NIF: B16874695
Registered office: Calle Ermita 19, Valencia (Spain)
Contact Email: info@rtsgroup.es
Contact telephone number (optional): 677617352

Hereinafter, the “Owner” or “We”.

2. Purpose and scope of application

These Terms govern your use of the https://www.robottechnologysolutions.com website (hereinafter referred to as the “Website”) and purchases made through it. By accessing and using this Website, as well as by making any purchase transaction, the user (hereinafter referred to as “Customer” or “You”) accepts these Terms.

3. Access to and use of the Website

  1. Access to the Website is free of charge, with the exception that in order to make purchases, the Customer is required to register (if so configured) or provide their personal data essential for the processing of the order.
  2. You undertake to make appropriate use of the Website, avoiding any act that may damage the image, interests or rights of the Owner or third parties.

4. Product Information and Availability

  1. Product description: We try to ensure that descriptions and photographs reflect the characteristics and aspects of the products as accurately as possible. However, there may be slight differences or variations in color depending on the screen and the device from which you access.
  2. Availability: The products offered on the Website are subject to availability. If, due to external causes or computer errors, the product is not available after the order has been placed, we will contact you as soon as possible to offer you a solution (refund of the amount paid, exchange of product, etc.).

5. Purchase process

  1. Product selection: Browse the website, select the desired product and add it to the cart.
  2. Shopping cart: You’ll see an overview of products, quantities, and prices. You can edit or delete items before continuing.
  3. Billing and shipping details: We need your data to process the order (name, address, email, etc.). Make sure they are correct and truthful.
  4. Payment: Choose one of the available payment methods. Follow the instructions.
  5. Order confirmation: Once the payment is completed, you will receive a confirmation email with the details of the purchase.

6. Prices and taxes

  1. Currency and taxes: The prices indicated on the Website are expressed in your local currency and include applicable taxes (e.g. VAT), unless otherwise stated.
  2. Shipping costs: They will be added during the purchase process, before payment, when applicable.

7. Payment methods

  1. Credit/debit card: Payment is made via [secure gateway], ensuring confidentiality and data protection.
  2. PayPal: Redirect to the PayPal site to finalize the payment.
  3. Bank transfer (if you offer it): The order will be processed upon confirmation of receipt of the amount.

8. Shipments and delivery times

  1. Geographical Scope of Shipping: We deliver orders worldwide.
  2. Delivery times: Approximately 7 days for national shipments, 14 for international shipments, except for incidents.
  3. Shipping cost: Displayed during the checkout process, depending on the shipping address and weight/volume of the product.
  4. Incidents: We are not responsible for delays caused by external incidents, such as customs retentions, or logistical problems of the transport company.

9. Returns and right of withdrawal

  1. Right of withdrawal: You have the right to withdraw from the purchase within [14] calendar days of receipt of the product, without the need for justification, provided that they are not products excluded by law (e.g. open consumables, personalised products, etc.).
  2. Return Process:
    • You must communicate your desire to withdraw through [our email, contact form, or your account section] before the deadline expires.
    • The product must be returned in perfect condition, in its original packaging and with all its accessories.
    • Return costs are borne by the customer, except for exceptions indicated.
  3. Refund: Once we receive the product and verify its condition, we will proceed with the refund of the corresponding amount (including, where applicable, the initial shipping costs if required by law).

10. Product Warranty

  1. Warranty period: The products are covered by the legal warranty against manufacturing defects.
  2. Exclusions: Defects or damage caused by improper use, improper handling or normal wear and tear are excluded.
  3. Warranty processing: Contact us by email or form, providing the invoice or proof of purchase and describing the defect.

11. Data protection

  1. The processing of your personal data is governed by the provisions of our Privacy Policy, which you can consult in Privacy Policy.
  2. By using our services, you confirm that you have read and accepted this policy.

12. Limitation of Liability

  1. The Owner is not responsible for any damages arising from the incorrect use of the products.
  2. We will also not be liable for delays or inability to fulfil our obligations due to force majeure (strikes, natural disasters, etc.).

13. Governing Law and Jurisdiction

  1. These Terms and Conditions are governed by the laws of Spain.
  2. For the resolution of any dispute, both parties submit, at the consumer’s choice, to the courts and tribunals of the consumer’s domicile or those of the place of performance of the obligation.

14. Modifications to the Terms and Conditions

The Owner reserves the right to modify these Terms and Conditions at any time, publishing the updates on the Website. The conditions in force at the time of purchase will apply to each purchase.

15. Contact

For any questions or queries, you can contact us at:

  • Email: info@rtsgroup.es
  • Postal address: Calle Ermita 19
  • Phone: 677617352

Last update: 06/02/2025