Telefonica’s RPA success story

How did automation transform a leading telecommunications company?

Robotic Process Automation (RPA) has emerged as a game-changer in the business world, allowing organizations to automate tedious and repetitive tasks, reduce human error, and increase efficiency. Many companies have adopted RPA and achieved significant success, but one notable success story is that of Telefonica, a leading telecommunications company based in Spain.

Telefónica began its RPA journey in 2017, with the aim of automating manual tasks and streamlining its business processes. The company identified several areas where RPA could be applied, including finance, human resources, and customer service. They started with a pilot program, automating a few simple tasks and gradually expanded to more complex processes.

Key Factors

One of the key factors behind Telefonica’s success was its collaborative approach. The company brought together cross-functional teams from different departments to identify potential use cases and develop automation solutions. This approach allowed them to achieve buy-in from all stakeholders and ensure that automation solutions met business needs.

Telefonica also leveraged the expertise of its RPA provider, Blue Prism, to ensure a successful implementation. Blue Prism provided training and support throughout the process, which helped Telefonica develop a robust RPA infrastructure and overcome the challenges that arose.

RPA Results

The results of Telefonica’s RPA implementation have been impressive. The company has automated more than 100 processes, resulting in a significant increase in efficiency and cost savings. For example, automating invoice processing has reduced the time needed to process an invoice from several days to just a few minutes. In addition, the company has been able to redeploy staff to higher-value tasks, improving employee satisfaction and retention.

In conclusion, Telefónica’s success story is a testament to the transformative power of RPA. By taking a collaborative approach and leveraging the expertise of its RPA vendor, the company was able to successfully implement automation solutions that have resulted in significant efficiency gains and cost savings. As more and more companies adopt RPA, the potential for similar success stories is huge.